Craft Winning Strategies by Getting to Know Your Customers

Craft Winning Strategies by Getting to Know Your Customers

We dive deep into customer behaviors and preferences, helping you build more customer-centric experiences, programs, and products with peace of mind. Ready to accelerate your revenue, reduce churn, and increase loyalty? We can help.

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Research & Insights

Get the right consumer, category, and competitive intel.

  • Quantitative market research and advanced analysis
  • Qualitative research (including interviews and focus groups)
  • Category analysis
  • Competitive landscape analysis
  • Market segmentation
  • Win/loss analysis
  • TURF analysis

Customer Experience Management

Enhance your CX via research, strategy, measurement, and innovation.

  • Customer journey mapping
  • Behavioral intelligence
  • Customer segmentation
  • Persona development
  • Journey orchestration
  • Experience measurement
  • Voice of customer research
  • Service design
  • Product development
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Trusted CXM partner to challengers and Fortune 500 leaders alike.

Quest Diagnostics® logo
Pfizer logo
Dick's Sporting Goods® logo
Longbridge Financial logo

Become a leader in customer centricity.

“Flynn goes well beyond how traditional agencies support clients. Our business is their business. Data-driven insights coupled with a deeply experienced team lead them to create programs and assets that can be iterated on, tested, and improved.”
Customer Experience Lead // Pfizer

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Deploy CX insights for rapid e-commerce growth.

“The Flynn team helped significantly improve the shopper experience on our website. Their redesign brought our brand’s playful spirit to life, simplifying the navigation, facilitating deeper product discovery, and streamlining the checkout process. The results speak for themselves, as e-commerce continues to be a key growth engine for our business this year.”
SVP Marketing // MAGNA-TILES®

Let our CX experts drive your business forward.

“With a small internal team, we needed another resource to support a slew of marketing needs. From creative services to strategy development, the Flynn team delivers. They are always professional and a dream to work with.”
VP of Marketing // Longbridge Financial

Transform your customer experience with Flynn.

The journey to thousands of happy customers starts with a single call. Ok, we’re paraphrasing, but you get the idea. Helping brands understand their customers better is what we do, and we can do it for you.

175 Sully’s Trail

Pittsford, NY 14534

Suite 100