We help brands accelerate sales, reduce customer churn, and increase customer loyalty through data-driven, customer-centric strategies and programs. Here are a few quick-turn projects to help set you on a path to CX success. Have something bigger on the brain? Let’s talk.
CXM and Data Maturity Audit
3-4 weeks | $10-20k
Assess your organization’s current CXM/data maturity level. We’ll review your existing CXM and/or data capabilities (spanning people, data, systems, and process) and provide an assessment pinpointing opportunities to improve in the short- and long-term, plus a full presentation of findings.
Category Whitespace Analysis
2-4 weeks | $15k
Find market space you can authentically own. We’ll evaluate the competitive landscape in your category and identify opportunities to differentiate your company, brand, and/or products in a less crowded area.
Journey Mapping Session
2 weeks | $10k
Identify bright spots and friction points in your customer experience. Our CXM experts will lead a four-hour custom workshop with your cross-functional team, yielding a detailed customer journey map with several opportunities to improve your customer experience now and in the future.
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Trusted CXM partner to challengers and Fortune 500 leaders alike.
Become a leader in
“Flynn goes well beyond how traditional agencies support clients. Our business is their business. Data-driven insights coupled with a deeply experienced team lead them to create programs and assets that can be iterated on, tested, and improved.”
Customer Experience Lead // Pfizer
Deploy CX insights for rapid
“The Flynn team helped significantly improve the shopper experience on our website. Their redesign brought our brand’s playful spirit to life, simplifying the navigation, facilitating deeper product discovery, and streamlining the checkout process. The results speak for themselves, as e-commerce continues to be a key growth engine for our business this year.”
SVP Marketing // MAGNA-TILES®
Let our CX experts drive your business forward.
“With a small internal team, we needed another resource to support a slew of marketing needs. From creative services to strategy development, the Flynn team delivers. They are always professional and a dream to work with.”
VP of Marketing // Longbridge Financial