Customer Experience Management

Expertise

Customer Experience Management

Customers are the lifeblood of any business. So, ensuring their needs are always being met is critical to the success of yours. Managing the experience of your customers begins by developing a deep understanding of their attitudes and behaviors—then putting the strategy and technology in place to continuously evolve and improve their experience.

Whether you need hands-on CX management, or consulting to help develop your team’s internal capabilities, our expert team of researchers, strategists, technologists, and analysts can help.

Our wide range of experience and expertise includes:

  • Voice of customer research 
  • Customer journey mapping
  • CX strategy & innovation
  • Customer segmentation
  • Data science & analytics
  • CRM & marketing automation
  • Journey orchestration
  • UX/UI design
  • Full-stack web development
  • Market Research

Other Expertise

Performance Marketing

Content & Creative Development

Work

Flynnsights

175 Sully’s Trail

Pittsford, NY 14534

Suite 100

585-421-0100