At Flynn, we help Peace of Mind Brands perform better.
As the world changes and uncertainties grow, we constantly sharpen our expertise in why, when, and how people buy brands that provide the peace of mind they desire—companies, products, and services that are typically in healthcare, financial services, and insurance.
Data is at the very heart of that effort. Our research team conducts an array of primary and secondary research using a combination of quantitative and qualitative methods to craft strategy, inform messaging and creative development, optimize marketing plans, and improve customer experiences.
As our newest CX Research Analyst, you’ll support the agency’s research projects by gathering insights to help improve our clients’ products, services, customer experiences, and communications using the full arsenal of research tools.
Responsibilities:
- Execute qualitative and quantitative research projects including recruiting, survey development and analysis, in-depth interviews, focus groups, qualitative coding, and industry desk research
- Use the results of research conducted both externally and internally to analyze results and create reports and presentations that connect study findings to clients’ business needs
- Support customer experience (CX) deliverables such as customer journey maps, persona development, segmentation, and impact cases
- Maintain the integrity and reproducibility of Flynn research through deliberate objectivity, methodological discipline, and adherence to best practices
- Collaborate on a continuous basis with colleagues in media, creative, and account service
- Supports new business development and organic growth
Requirements:
- Solid understanding of qualitative and quantitative research fundamentals
- A minimum of three years of experience in market research
- Proven track record of developing customer insights in a complex, multichannel, global business
- Highly data-enabled
- Strong project management skills
- Ability to manage multiple deadlines and deliverables while maintaining high-quality work
- Excellent written and verbal communication skills
- Ability to take ownership of complex projects from ideation through implementation and beyond
- Ability to work independently and as part of a team
- Candidates from underrepresented groups are highly encouraged to apply
Bonus:
- Healthcare industry experience/passion for healthcare
- Agency experience
- Direct-to-consumer experience
- Experience with tools used to gather insights and orchestrate great customer experiences (e.g., survey/quantitative platforms, qualitative platforms, insights tools, marketing automation platforms, customer data platforms, Miro, reporting and analysis tools (Tableau, SQL, R, Python))
- Knowledge of Customer Experience (CX) methodologies, concepts, and measurement such as NPS, SAT, and CES
At Flynn, we believe creating a more diverse agency isn’t just the right thing to do, it’s also the right way to help us reach our full potential. We also know that we have some work to do when it comes to diversity, but we’re committed to getting there. We believe the greater the variety of people, backgrounds, and life experiences we can draw on, the smarter our thinking, the stronger our ideas and the more dynamic a place it is to work. At Flynn, we’re all in.
Flynn is committed to providing reasonable accommodations to all applicants, where needed. If you need support at any point throughout the application and hiring process, please contact Human Resources at smontgomery@helloflynn.com or 585-641-4561.
If this sounds like you, we’d love to learn more. Click here to apply.
